Last update date: May 9th 2024 (for compliance of European Union GDPR)

It’s important to read through our privacy policy, especially for users who come from EU.

We Collect Some Information

For the purpose of providing better products and services to our customers and improving our marketing and sales, we collect some information from our website users. We collect all the information under users’ consent.

There are 3 main data collections on this website.

• Inquiry form
• Email subscription form
• Google analytics data

Inquiry Form

Inquiry form is the form for our users to submit their desired products to us in order to know some basic information of those products they choose, such as prices, shipping and lead time. In this form, we will collect some users’ personal or business data, include user name(required), email address(required), company(optional), phone number(optional).

Email Subscription Form

Email subscription form is the form for our users to submit their emails to us in order to add into our mailing list and get occasional emails on product promotions and new design product notifications. In this form, we will collect only the user’s email address.

Google Analytics Data

We implement google analytics script (free version) on our website in order to gain statistics data of all our users. Those statistical data help us know where do our users come to visit our website and how do they interact with our website. All of those google analytic data are anonymous and non-PII(personally identifiable information).

About Cookies

We implement some cookies on our website. Our website is also using free version Cloudflare CDN, the cookies are anonymous and can not identify specific user. The main functions of cookie files are about saving cart items that our users add and contact form data. All the cookies automatically will be expired and useless when the expiration date comes.

About Account System

We only require a username and an email for registering an account on our website. The account is mainly for price viewing.

How We Use the Data

For user names, in order to communicate with our users through emails and phones, we need to know the names.

For emails, we use them to keep contacts with our buyers. Occasionally we will sent subscription emails and notice emails for further communications, the number is 2 – 3 each month.

For website analytics data, it’s for better understanding website users actions and behaviors so that we can provide most appropriate products and services to existed and potential buyers.

For cookies, the cookies are processed by Google analytics for statistics analytics.

All the Data Is Safe

Our website is fully on HTTPS by HSTS, it means all the pages our users visit are encrypted and no one will know what they are.

We store our data in highly secure web server with strict firewall safety configurations and server safety software protection.

We don’t and never share our users’ data to any others, we highly value all of our users privacy rights. We will fight our best to not leak any user information.

How to Delete Your Information

Our users have the rights to ask us to delete their data.

If any users want to delete their information they submitted before, they can contact us via email, phone or other forms of contacts to inform us their deletion request. The time we receive the request, we will delete all the personal data in 24 hours (because of time different).

The maximum information we hold for each user only contain user name, email address, company name and phone number. If a user wanna get their info or ask to delete them, those four are all what we will send or remove.

For cookies, users can delete their cookies to our website through browser’s in-built function. Take chrome for example, users can open setting -> advanced -> Content settings -> Cookies -> See all cookies and site data, then search for our site’s cookies by typing our website name.

For email subscription, if a user want to opt-out and don’t want any more emails from us, he or she can always unsubscribe this service by clicking the link in the mail, or contact us to get remove. Our mailing list service uses Mail Chimp.

Changing of Privacy Policy

Channal reserves the rights to amend our privacy policy if we find it needs to be done. Any changes are made, we will immediately inform all our users and let them know clearly what the exact changes we’ve made. We will show the notice messages on website and also send out emails to existed members. All the changes we will make would do no harms to our visitors and buyers, so don’t worry.